Privacy Policy

We respect your right to privacy. It is our intention to inform you of how your personal information will be gathered, tracked, used, and archived within TradeDM (tradedm.com) (“the Service”).

All the information transferred between you and our servers is always SSL (Secure Sockets Layer) encrypted for your safety and ours. For this reason, the Service does not work without a secure encrypted connection.

Information We Collect

When you create an account or use the Service, we may collect the following personal information:

• Full name — provided at registration.
• Email address — used for account access and daily trade signal delivery.
• Cell phone number — optionally provided; used only to deliver SMS trade signals and pre-close reminders.
• IP address — collected automatically for security and abuse prevention.
• Subscription and billing data — managed via Stripe; TradeDM does not store full card numbers.

We only use this information to operate the Service and to safeguard it against unauthorized use or abuse. We do not share personal information with parties outside your organization without consent.

We use Google Analytics to monitor the performance of our public web pages. Google Analytics creates their own cookies independently and we are not responsible for their content or their privacy and cookie practices. You can review Google’s privacy and cookie policies online.

Cookies and Persistent Storage

The Service may use cookies and other persistent storage from time to time. This enables us to personalize and/or to remember the state of screens and settings in order to ease navigation and access during your return visits to the Service. The Service does not work without being able to remember basic settings between visits.

SMS Notifications

If you provide a cell phone number during account registration or in your account settings and check the SMS consent box, you are consenting to receive SMS text message daily trade signal notifications from TradeDM. SMS notifications are used exclusively to deliver daily AI trade signals and pre-close reminders to subscribers. We do not send marketing, promotional, or unrelated messages via SMS.

SMS notifications are only sent when:

• You have an active TradeDM subscription for the applicable symbol.
• A trade signal has been generated for that trading day.
• SMS notifications are enabled in your account settings.

Your cell phone number is stored securely and is never shared with third parties, sold, or used for any purpose other than delivering trade signals and reminders. Standard message and data rates from your wireless carrier may apply.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. SMS opt-in data and consent will not be shared with any third parties.

You may opt out at any time by replying STOP to any SMS message from us. You may re-enable notifications by replying START. You can also enable or disable SMS notifications at any time from your TradeDM account settings. For help, reply HELP or contact us at the address below.

Protection of Personal Information

We have implemented the Service and policies to protect your personal information such as registration information. We store all information in a secure facility. If you make an on-line purchase for a paid Service all information is routed using SSL (Secure Sockets Layer) encryption.

The Service may retain the services of external contractors. These contractors may need your information to provide desired services and/or handle order processing. We limit the amount of information accessible to these contractors to keep the personal information of customers secure and confidential. We also require that these contractors use personal information only on behalf of the Service.

The Service does not rent or sell your information to third parties.

The Service adheres to the EU-U.S. Privacy Shield Framework as set forth by the United States Department of Commerce regarding the collection, use, and retention of personal information from the European Union.

Data Retention

We retain personal information only as long as necessary to operate the Service and meet our legal obligations:

• Account data (name, email, phone) — retained while your account is active. Upon a verified deletion request, account data is removed within 30 days.
• Signal and performance history — retained for the life of your account and up to 2 years after closure.
• Billing records — retained for 7 years as required by applicable tax and accounting laws.

To request deletion of your data, contact us at support@tradedm.com.

California Residents — Your Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) gives you the following rights regarding your personal information:

• Right to Know — You may request a summary of the categories and specific pieces of personal information we have collected about you.
• Right to Delete — You may request that we delete personal information we have collected from you, subject to certain exceptions required by law.
• Right to Non-Discrimination — We will not discriminate against you for exercising any of your CCPA rights.
• Right to Opt Out of Sale — We do not sell your personal information to third parties, so no opt-out is necessary.

To exercise your rights, email us at support@tradedm.com with the subject line “California Privacy Request.” We will respond within 45 days.

Requests for Information

There are instances in which the Service may be forced to divulge your personal information, such as where required by law, regulation, or litigation. We may also disclose information about you if we determine that such disclosure should be made for reasons of national security, law enforcement, or other issues of public importance.

Privacy Complaints

If you believe that we have not complied with this Privacy Policy in relation to your personal information, you may write the TradeDM Privacy Officer at the address below.

We may occasionally make changes to this Privacy Policy. Revision notices will be posted on this web page.

Contact us at: